1. Eligibility for refunds
Refunds are only considered if:
- The product delivered is defective, damaged, or incorrect.
- The order was not delivered within the promised timeframe.
We do not offer refunds or returns for:
- Change of mind or incorrect ordering by the customer.
- Products that have been opened, used, or tampered with.
- Perishable items once delivered.
2. How to request a refund
Contact us within 24 hours of receiving your order and provide:
- Your order number.
- Details of the issue.
- Photographic evidence of the defect or damage, if applicable.
3. Refund process
Once we receive your refund request and verify the claim, we will:
- Approve the refund and process it within 7 business days where eligible.
- Provide updates throughout the process.
- Refund via the original payment method where possible.
4. Non-refundable items
Due to health and safety regulations, vapes and cannabis-related products are non-refundable unless defective or delivered incorrectly.
5. Cancellation policy
Orders cannot be canceled once processing or delivery has started. Please review your order carefully before confirming purchase.
6. Contact us
For refund assistance, contact Quickdose support.
Email: [email protected]
WhatsApp: +27 63 529 1651